Delivery Information

UPMANS.COM Shipping Information with DHL

1. Delivery Areas and Timelines

1.1 UPMANS.COM proudly extends its services throughout Europe, ensuring swift deliveries. Delivery timelines are calculated in business days from the date of order placement and are typically finalized within a specified period post-payment confirmation.

1.2 While we strive for punctuality, delivery timelines may be subject to variations due to factors such as customs procedures, local holidays, and unforeseen events. Minor delays, especially during peak periods, can occur.

2. Shipping Fees

2.1 Our commitment to customer satisfaction includes offering free shipping options based on specific order quantities or promotions. Unless explicitly stated otherwise, shipping fees are separately calculated based on the order amount and are visibly displayed during the payment process.

2.2 We cover all customs and tax fees in advance, ensuring a smooth delivery process for you. There won't be any unexpected additional payments or surprises during delivery.

3. Shipment Tracking

3.1 Monitoring the status and delivery of your order is made easy through your UPMANS.COM account. The provided tracking number allows you to check the delivery status on the DHL website.

3.2 Should the delivery not meet your expectations or if a tracking number is not provided, our dedicated customer service is ready to assist you promptly.

4. Changes to Delivery Address

4.1 If the need arises to change your delivery address, please notify us as early as possible before the delivery process commences. Address changes may not be feasible once the delivery process has initiated.

5. Damaged or Lost Products

5.1 In the unfortunate event of receiving a damaged or lost product, contact our customer service immediately. It is essential to report any damage to the courier company before accepting the delivery.

6. Returns and Exchanges

6.1 Detailed information regarding our return and exchange policy can be found on our "Return and Exchange Policy" page.

At UPMANS.COM, we value your satisfaction and strive to ensure a seamless and enjoyable shopping experience. If you have any inquiries or specific requests, our customer service is dedicated to assisting you. Your trust is our priority, and we are committed to providing transparent and reliable shipping services with DHL.